FAQs
When will my order ship? Our orders are processed internally within 1-3 business days from the time of order. Please note that this does not include shipping time. Please allow an additional 1-7 business days, depending on your geographic location.
What are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. Please note that we reserve the right to correct shipping charges should our estimate software experience problems. If this should be the case, we will notify you of any changes to ensure that you would still like to place the order.
When will my credit card be charged? Your credit card will be charged within 24 hours of your order.
My order has not arrived yet, Can I have a refund? We can't control shipping delays from couriers and refunds are not issued based on late or delayed shipping times.
Where can I find more information about your products? The best place is right here! Each product page contains in-depth information about that product and an ingredients list.
Are your products hypoallergenic? We do not like to position our products as hypoallergenic. A list of ingredients is available for each product. There is no defined methodology to test for allergic reactions in personal care products, nor does the FDA regulate use of the term "hypoallergenic."
I am concerned that I may have had a reaction to one of your products. What do I do? If you are concerned that you may have a reaction or did have a reaction to one of our products, please contact us. In the case of life-threatening emergencies, please dial 911 or call your health care provider.
How long will my products stay fresh and what is the best way to store them? Our products are made with natural ingredients. We purposely present our products in smaller portions so you finish them while their ingredients are still fresh and providing their maximum effectiveness.
As such, we recommend you store creams and oils in a cool, dark place away from direct sunlight and heat. Creams may be stored in the fridge for ultimate protection.
Our products should be in good quality condition for 1-2 years. We recommend that our products are used within 12 months after opening since they are natural products. This includes keeping them out of extreme temperatures and direct sunlight. In general, any difference in texture or consistency of one of our products is often associated with it being a natural product.
I am allergic to bees. Can I still use your products? We do not use actual bee venom in our products – only bee by-products such as beeswax. However, if you are allergic to bee by-products, then we do not suggest using our products. We recommend that you contact your health care provider when changing your skin care regimen to find out which products are best for you.